CNIL on monitoring employee software / internet use

Use of video recording of screens, coupled with recordings of telephone conversations in a professional setting, may be proportionate if used only for staff training


  • you inform the employee
  • the video recording is limited to the window (s) of the business application to which the training relates;
  • the device is active only during a phone call
  • people who have a real need for training on a business application or software
  • the volume of records is proportionate to the need for training
  • employees are trained only on the basis of their own video recordings unless the other video recordings are anonymized;
  • access to the recordings is limited to authorized persons only and access traceability (logging device) is put in place
  • all the specific guarantees applicable to the recording of telephone conversations must be implemented (for example, a dedicated telephone line for staff representatives).

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