News

Workshop on Service Level Agreements

Tobias Höllwarth hält eine kurze Präsentation zum Thema Cloud SLA im Workshop „Service level Agreement“ der Europäischen Kommission, Directorate-General for Communications Networks, Content and Technology

11 February 2013

European Commission, Avenue de Beaulieu 25 0/S9, 1160 Brussels

Provisional agenda

9:30-10:30

Welcome and context– Commission

Introduction 10": - Topic, main concerns, background workshop, EC strategy (Speakers: Dr. Chantal Mak and Dr. Natali Helberger)

Open brainstorm

10:30 - 12:30

Session 1: The Structure of an SLA: What are the main elements of SLAs?

Three "firestarter" presentations of 5":

• Common cloud computing terms and conditions/service level agreements in practice, identification of main problems for consumers/SMEs and professional users.(Speaker: Tobias Höllwarth, EuroCloud Austria)
• User's view: Business Level Objectives e.g. data portability, security, or service availability. (possible speaker: CIO - tbc)
• Provider's view Service Level Objectives e.g. service deployment and service management or security (Speaker: Sigrid Windmolders, Microsoft)

Discussion

12:30 – 13:30 Lunch

13:30 – 15:00

Session 2: CIO Due Diligence: meeting compliance obligation in the Cloud?

Fire starter presentation (10"): Processor/controller compliance, in the cloud computing contract terms and conditions/service level agreements (Speaker: Kuan Hon)

Discussion

15:00-15:15 Coffee Break

15:15-16:30

Session 3: Getting to agreement: how SLA`s get agreed?

Fire starter presentation (10"): Legal aspects of negotiating and drafting model contract terms and conditions/service level agreements and solutions. (Speaker: Marc O'Conor, DLA Piper UK LLP )

Discussion

16:30 Closing remarks and next steps